The call for quality improvement has accelerated. It has come to a point where almost every organization had to inevitably submit to the global norm for quality.

    Every organization is unique and even peculiar to the nature of its products and services. Yet, distinctiveness does not entirely form a barrier to align itself to an established global standard for quality by establishing an effective quality management system.

    ‘Things are easier said than done. We can’t make it. We have no time. We lacked resources, etc…” These are the negative perceptions and mumblings we commonly hear when an element of change looms.

In the beginning, such was the challenge!

    But determined to catch a milestone in its quest for quality improvement., the SPUG Visayas Management decided to troop the lines and launched the quest for the ISO 9001:2000 Certification of the department’s Quality Management System on September 17, 2007 with prior preparations made in coordination with the Visayas ISO 9000 TWG.

    There were walls within the maze of the ISO 9001:2000 project. Questions were seemingly endless considering the complexity of handling and aligning the twenty (20) power plants and four (4) offices’ quality objectives with developed quality policy involving the provision and delivery of the missionary electrification function with care to environment and customers.

    It took relentless yet patient, understanding and synergized efforts of everyone in the department plus a marathon of activities to complete and put everything in order.

    Finally, on December 11, 2007, a Certificate of Registration for SPUG Visayas Operations Department Quality Management System was issued by the Anglo Japanese American (AJA) Registrars, Inc for compliance against the ISO 9001:2000 Standards for the Management , Operation and Maintenance (excluding design) of twenty (20) Diesel Power Plants in the small islands of the Visayas.

    Although it is still a long way but thanks to the NPC Management’s call for we are determined to hurdle the challenge to improve and improve always going for the cycle and to aim higher.